Basement Defender 2.0 Manufacturers Troubleshooting Guide

Basement Defender 2.0 WiFi Troubleshooting

Modified: 9/30/2021

1. Confirm the color of WiFi Light Ring section on BD 2.0 unit

   1. If WiFi is Solid RED then go to Step 2
   2. If WiFi is flashing red then go to Step 7

2. Confirm BD WiFi Router (Yellow Router) is installed properly

   1. Confirm the following lights (the light on the far right may be flickering):
      
   2. Confirm the Ethernet Cord is connected into the Internet (WAN) port on the Yellow router (The port closest to the edge of the router)
   3. Confirm the Ethernet Cord is connected into an open LAN port on the existing customer WiFi router
   4. Confirm the USB cord is connected into the Power port on the Yellow router
   5. If Lights and connections are good, go to step 3

3. Reboot WiFi Router

   1. Unplug both the power cord and ethernet cord from the Yellow BD router
   2. Confirm all lights have turned off on Yellow BD Router. Wait 10 seconds.
   3. Plug the power cord back into the Power port on the Yellow BD Router
   4. Connect the Ethernet cord back into the Internet (WAN) port on the Yellow BD Router
   5. Confirm lights on the Yellow BD Router are displayed as seen in the image above on step 2 (a.)
   6. Check to see if BD 2.0 WiFi section on Light ring is green. If Solid RED, go to step 4.

4. Connect ethernet cord into a different LAN port

   1. Unplug the ethernet cord from the existing customer WiFi router, and plug it into a different open LAN port
   2. Wait 5-10 mins, confirm the lights on the BD Yellow WiFi router are the same as seen in step 2 (a.)
   3. Check to see if BD 2.0 WiFi section on Light ring is green. If red, go to step 5.

5. Manual Pair BD 2.0 to Customer Home Router

   1. In Basement Defender mobile app, select device setup and walk through the Pairing process
   2. Confirm the correct credentials are being entered
      1. Have the tech select the customers home network from the dropdown list. DO NOT TYPE NETWORK NAME
      2. For the password, have the tech read back each character to the homeowner to confirm typed in correctly
   3. Confirm Mobile App shows Success, Connected
   4. Confirm WiFi light ring section on BD 2.0 unit is Green (If green, tech may want to unplug). If red, go to step 6

6. Replace BD 2.0 Unit with new Unit

   1. Before taking installed unit off the pipe, power on new replacement unit near the router.
   2. Confirm the Wi-Fi light ring section on new unit is Green. If red, repeat step 5 on the new replacement unit.

7. Manual Pair BD 2.0 to Yellow Router

   1. In Basement Defender mobile app, select device setup and walk through the Pairing process
   2. Confirm the correct credentials are being entered
      1. Have the tech select the BD network from the dropdown list. DO NOT TYPE NETWORK NAME . Network Name – BDNetwork
      2. For the password, have the tech read back each character to confirm typed in correctly. Password should be: BDadmin123
   3. Confirm Mobile App shows Success, Connected
   4. Confirm WiFi light ring section on BD 2.0 unit is Green (If green, tech may want to unplug). If red, go to step 5.