Yes, you can install the Basement Defender yourself if you’re comfortable with basic DIY tasks and have experience with installing devices. The system involves connecting to your sump pump and other basement components, which may require some familiarity with plumbing or electrical systems.

If you’re unsure about the installation process or prefer professional help, many dealers offer installation services. It’s a good idea to check with your local dealer for installation options and support.

We also provide downloadable guides to assist with the installation process.

Download Installation Guide: Download

The Complete Sump Pump Monitoring Kit is $599, or as low as $99.99/month with 0% APR financing through Affirm. Your purchase includes your first 12 months of Smart Monitoring (daily testing and real-time alerts) at no extra cost — a $120 value.

Basement Defender is compatible with most 120V, 19 Amp AC sump pumps that use a mechanical float switch. If you’re not sure whether your pump qualifies, contact our team at info@basementdefender.com and we’ll confirm before you order.

Yes, you can test your pumps directly by pressing the “TEST” button on the Basement Defender unit.

For added convenience, the Basement Defender app lets you test your pumps anytime, anywhere.

The Basement Defender proactive protection plan covers a subscription service that ensures:

1. Daily Testing: The system automatically runs daily tests on your sump pump and backup system to identify and address potential issues proactively.
2. Alerts:  Receive real-time notifications via phone or email for issues like sump pump failure, power outages, or a battery problem. This sump pump alarm system, helping you stay ahead of potential water damage.

   If you’ve moved into a home with a Basement Defender device, contact us at support@basementdefender.com to activate your plan.

The annual plan is vital for maintaining peace of mind and ensuring your sump pump monitoring system works effectively year-round. Costs and features may vary by location and dealer.

The Basement Defender includes a 3-year warranty covering defects in materials and workmanship. Warranty terms may vary by dealer and location.

Download the Basement Defender Warranty: Warranty PDF

Need help connecting to WiFi? Visit our support page for troubleshooting tips.

Yes, you can use the Basement Defender without a subscription plan, but this significantly limits the system’s functionality and leaves you relying on reactive measures rather than proactive protection.

Without a plan:

• Daily Testing: The system won’t perform daily automated tests to catch issues early.
• 24/7 Monitoring: You’ll miss out on round-the-clock monitoring and instant failure notifications for critical issues, leaving you in reactive mode.
• Performance Insights: You won’t have visibility into your pump and battery system’s performance until it’s too late, increasing the risk of unnoticed problems.

This limited functionality means the device can only display your sump pump system’s status locally, requiring you to manually check the system to ensure everything is working—leaving more room for delays in response and potential water damage.

By choosing the subscription plan, you unlock the full potential of the Basement Defender as a proactive sump pump alarm system. With features like daily automated tests and real-time alerts, you can detect and resolve issues before they lead to costly damage. 

Protect your home the smart way with worry-free protection!

Basement Defender requires a 2.4GHz WiFi connection. If your sump pit is in a location with a weak signal, we offer a Basement Defender Mini Router Kit and a WiFi Range Extender designed to solve this — available on our Accessories page.

Yes — unopened products can be returned within 30 days of delivery for a full refund (an RMA is required; email support@basementdefender.com to start the process, and refunds are issued within 10 business days of us receiving the item). Once installed, issues are covered under the 3-year warranty rather than the return window. See our full Return Policy for details.

Yes. If you’d rather not install it yourself, professional installation is available through PermaSeal in the Chicagoland area, and through SmartCrawl in the Indianapolis area.

Yes — the free Basement Defender app is available on both the Apple App Store and Google Play, and lets you view system status, run manual tests, and receive alerts from anywhere.