Questions and Answers
We often hear many of the same questions from our customers. Please take a few minutes to read through our most common questions and their answers.
- Log into your account on www.BasementDefender.com and Login.
- Download and login into the Basement Defender™ mobile app.
The annual plan activates the daily pump auto test and alert system. The daily auto test exercises your sump pumps and monitors system components, including AC pump, float switches, electrical power, DC backup system, battery charger, temperature, and humidity. If Basement Defender™ detects a problem, your device will send you alerts and notifications through your home Wi-Fi internet connection.