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How can we help?
Basement Defender Account Information

Account Information

  • Registering Your Account
  • Picking a Plan
  • Changing Your Credit Card
  • Cancel Your Account
Basement Defender Support Documents

Support Documents

  • Homeowner's Guide
  • Installation Step-by-Step Guide
  • Indicator Light and Alert Flow Chart Guide
  • Basement Defender 2.0 Manufacturers Troubleshooting Guide
Basement Defender Pairing Wi Fi

Pairing Wi-Fi

  • Connect to Wi-Fi
  • Changed Wi-Fi Password
  • Disconnect from Wi-Fi
  • Connecting Basement Defender 2.0 with Included WiFi Router
  • Re-Pairing Basement Defender 2.0 to WiFi
  • Re-Pairing Basement Defender 1.0 and 1.5 to WiFi
  • Basement Defender 2.4Ghz WiFi router reboot and manual WiFi pairing
  • Basement Defender 2.0 Manufacturers Troubleshooting Guide
Basement Defender Warning Icon

Red Light Alerts

  • Alerts Explained
  • Pump Alerts
  • Battery Alerts
  • Charger Alerts
  • Temperature or Humidity Alerts
  • Wi-Fi Alerts
Basement Defender Phone Issues

Phone Issues

  • iPhone

    • App Won't Open
    • Forgot My Password
    • App Crashes
    • Won't Connect to My Account
    • Says Invalid User or Password
  • Android

    • App Won't Open
    • Forgot My Password
    • App Crashes
    • Won't Connect to My Account
    • Says Invalid User or Password
Basement Defender Helpful Tips

Helpful Tips

  • DIY Backup Power for Home WI-FI
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Basement Defender, LLC

Burr Ridge, IL 60527

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Basement Defender Logo
  • Basement Defender
  • FAQs
  • Find A Dealer
  • Our Story
  • Dealers
  • Blog