Frequently Asked
Questions and Answers
We often hear many of the same questions from our customers. Please take a few minutes to read through our most common questions and their answers.
FAQs
Yes, if you can install your own sump pump, you can install the Basement DefenderTM by yourself.
The Basement DefenderTM is compatible with most 120 Amp AC sump pumps with a mechanical float switch.
There are two ways to check on your system:
- Log into your account on BasementDefender.com.
- Download and login into the Basement DefenderTM mobile app and push the test button in the bottom bar.
Yes, you can test them directly by pushing the “test” button on the Basement DefenderTM unit.
You can also use the mobile app and push the test button in the bottom bar. You will get a pop up result of the test.
The first 12 months are free.
The annual plan activates the daily pump autotest and alert system. The daily autotest exercises your sump pumps and monitors system components, including AC pump, float switches, electrical power, DC backup system, battery charger, temperature, and humidity. If Basement Defender™ detects a problem, you will be sent an alert only when a problem is found.
The manufacturer’s warranty is 3 years from the date of your installation from manufacturer defects.
