Questions and Answers
We often hear many of the same questions from our customers. Please take a few minutes to read through our most common questions and their answers.
- Log into your account on BasementDefender.com.
- Download and login into the Basement DefenderTM mobile app and push the test button in the bottom bar.
The first 12 months are free.
The annual plan activates the daily pump autotest and alert system. The daily autotest exercises your sump pumps and monitors system components, including AC pump, float switches, electrical power, DC backup system, battery charger, temperature, and humidity. If Basement Defender™ detects a problem, you will be sent an alert only when a problem is found.