We are constantly working to improve Basement DefenderTM and customer service is our number one priority.
To better serve our customers we built a knowledge ticket system database to help customers quickly get the answers they asked. As more questions are answered, the greater the knowledge database grows.
It documents issues, dates, unit versions, what the problem was, and resolutions. It also features downloadable PDF guides, video links and more!
We also get notified immediately when a question or ticket is submitted. It gives us an easy way to see who took care of what, was the question answered, when was it what the customer was looking for?
As we grow this helps us be more organized to help our customers and in hand, share that knowledge with everyone.We always look forward to your input to make Basement DefenderTM the best possible solution on the market.