To get full use of your new Wi-Fi extender, our units require your new Wi-Fi extender to be configured in a certain way.
Please read these instructions before installing the extender. As they are supplemental, you should still primarily follow the instructions provided by the manufacturer.
Closer is not always better when it comes to Wi-Fi extender placement. Instead, consider the path that the Wi-Fi signal must travel from the router to the extender to the Basement DefenderTM unit and back. Sometimes it is better to place the extender farther from the unit but with fewer obstructions. Try experimenting with a couple of placements.
As you are setting up the extended Wi-Fi network, please ensure you do the following:
- The extended network should not have the same name as your original network.
- We recommend appending “_ex” to your extended network. For example, “homeNetwork_ex.”
- This ensures that the unit will connect to your extender’s network and not stay connected to your far-away router’s network.
- Disable the 5ghz version of your extended Wi-Fi network.
- Alternatively, you can name it something else, such as “homeNetwork_ex5.”
- The Basement DefenderTM units only connect to 2.4 GHz networks. This is in order to provide wider coverage since 2.4 gHz communicates through walls and floors much better than 5 GHz networks.
- If you are using multiple Wi-Fi extenders, please give each of them distinct names, such as “homeNetwork_ex1” and “homeNetwork_ex2.”
Please note that only devices which have Wi-Fi issues need to be put on the extender network.