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Customer Support

Please look through our support documentation to find any answers to your questions or solutions to any issues you may have.

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Basement defender unit

Basement Defender 2.0

  • Pairing Wi-Fi

    • Connecting Basement Defender 2.0 with Included WiFi Router
    • Re-Pairing Basement Defender 2.0 to WiFi
    • Disconnect from Wi-Fi - 2.0
    • Changed Wi-Fi Password - 2.0
  • Support Documents

    • Homeowner's Guide - 2.0
    • Unit & Backup Pump Installation Step-by-Step Guide - 2.0
    • Indicator Light and Alert Flow Chart Guide - 2.0
Basement defender battery back up

Basement Defender 1.5

  • Pairing Wi-Fi

    • Disconnect from Wi-Fi - 1.5
    • Changed Wi-Fi Password - 1.5
    • Pairing to WiFi - 1.5
  • Support Documents

    • Homeowner's Guide - 1.5
    • Installation Step-by-Step Guide - 1.5
Basement defender battery back up

Basement Defender 1.0

  • Pairing Wi-Fi

    • Changed Wi-Fi Password - 1.0
    • Disconnect from Wi-Fi - 1.0
    • Pairing to WiFi - 1.0
  • Support Documents

    • Homeowner's Guide - 1.0
    • Installation Step-by-Step Guide-1.0
    • Indicator Light and Alert Flow Chart Guide - 1.0
Basement Defender Account Information

Account Information

  • Plan Setting
Basement Defender Helpful Tips

Helpful Tips

  • DIY Backup Power for Home WI-FI

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Complete Sump Pump Monitoring Kit

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Burr Ridge, IL 60527

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